Privacy Policy

1. Who we are

HSR Management Ltd is a UK business providing property management, development, construction coordination, consultancy and related services.

Address: 20 Wenlock Road, London, N1 7GU, United Kingdom
Email: info@hsrmanagement.co.uk
Telephone: 07932 616191

2. Information we may collect

We may collect information you provide directly to us, including your name, email address, telephone number, business or property details, and the content of enquiries or messages you send.

We may also receive limited technical information when you use our website, such as IP address, browser type, device information and basic usage or security data supplied by our hosting and technology providers.

3. How we use your information

We may use personal information to respond to enquiries, discuss or provide services, manage business relationships and projects, maintain records, improve our services, protect our systems, and meet legal or regulatory obligations.

4. WhatsApp Business and automated messaging

If you contact HSR Management Ltd through WhatsApp, your telephone number, profile information and message content may be processed through Meta's WhatsApp Business Platform and associated service providers.

We may use software integrations and automated workflows to help receive, route, organise or respond to WhatsApp messages. These tools support our communications and do not remove your rights in relation to your personal data.

We use WhatsApp for legitimate business communications, including responding to messages you send us, service communications and other communications where we have an appropriate lawful basis or consent where required.

5. Legal bases for processing

Depending on the circumstances, we process personal data to respond to your request, take steps before entering into a contract, perform a contract, comply with legal obligations, pursue legitimate business interests, or where you have given consent.

6. Sharing information

We may share information with trusted service providers where necessary to operate our business, including hosting providers, email providers, IT and automation providers, professional advisers, contractors and communications platforms such as Meta/WhatsApp.

We do not sell your personal information.

7. International data transfers

Some technology providers may process data outside the United Kingdom. Where required, we take reasonable steps to ensure appropriate safeguards are in place.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting, contractual or regulatory requirements.

9. Your rights

Under UK data protection law, you may have rights including access, correction, deletion in certain circumstances, restriction or objection to processing, and data portability where applicable.

To make a privacy request, email info@hsrmanagement.co.uk.

10. Cookies and website technology

Our website may use essential technical cookies or similar technologies required for security, performance and basic functionality. If we add non-essential analytics or advertising cookies later, we will update this policy and provide any consent mechanism required by law.

11. Security

We use reasonable organisational and technical measures to protect personal information. However, no internet-based service can be guaranteed to be completely secure.

12. Complaints

If you have concerns about our handling of personal data, contact us first so we can try to resolve the matter. You may also have the right to complain to the UK Information Commissioner's Office (ICO).

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.